Frequently Asked Questions


01. My µHandy slide is broken. What should I do?

My µHandy slide is broken. What should I do?

Possible Cause:

a. It is broken during the transportation.
b. It is broken due to inadequate operation.

Solution:

If it is because of a., please accept our apology and contact us at [email protected] We will send you a new piece of slide as replacement.

If it is because of b., you may also contact us to purchase a new slide. Please note that just like the traditional slides, uHany slides are made of glass. Please be gentle when using it.

02. The knob of the universal clip is stuck in the middle. I need help!

The knob of the universal clip is stuck in the middle. I need help!

Possible Cause:

Assembly tolerance might be the major cause.

Solution:

If you came across this situation, please accept our apology and contact us at [email protected] We will send you a new universal clip as replacement.

03. The light doesn’t work any longer. What should I do?

The light doesn’t work any longer. What should I do?

Possible Cause:

a. It is likely to be caused by the manufacturing flaws.
b. The battery lid is not closed properly.
c. µHandy slide has been placed in wrong direction.
d. The battery is dead or is placed in wrong direction.

Solution:

If it is because of a., please accept our apology and contact us at [email protected] We will send you a new stage as replacement.

If it is because of b., please fasten the lid to the tightest and push the black button. The light should then be working fine.

If it is because of c., please check out the tutorial video above, and see how to place the slide.

If it is because of d., please change the battery, or make sure it is placed in the right direction.

04. I accidentally removed the knob from the universal clip. What should I do?

I accidentally removed the knob from the universal clip. What should I do?

Possible Cause:

Relax! It is not broken. Please follow these steps to put it back:
Solution:

1. Use the tape that is about 1cm wide.
2. Cut a piece of tape, and attach it onto the clip to seal the inner space, in case the knob should fall into the space.
3. Place the knob into the clip.
4. Turn the clip upside down, adjust the bottom, and aim the screw to the screw hole.
5. Revolve the button to fasten it, and then remove the tape. Now it should be working fine.

05. It seems like something is missing in my package.

It seems like something is missing in my package.

Possible Cause:

There should be the following parts inside the package:

1. Stage *1
2. µHandy slide *1
3. Batteries *2
4. Battery lid (already fasten on stage) *1
5. Universal clip *1
6. Optical lens (already fasten on universal clip) *1
7. µHandy sample-collecting book *1

Solution:

If any part listed above is missing, please accept our apology and contact us at [email protected] We will send you the missing parts immediately.

06. I ran out of stickers and the µHandy slide is broken. Where can I purchase these parts?

I ran out of stickers and the µHandy slide is broken. Where can I purchase these parts?

µHandy’s consumptive materials will be available soon.

07. Is there any plan for launching a new version of µHandy?

Is there any plan for launching a new version of µHandy?

Currently there is no plan for launching new products. µHandy Educational is the latest product.

08. Why couldn't µHandy focus clearly using µHandy slides?

Why couldn't µHandy focus clearly using µHandy slides?

Please attach the sample on the back of µHandy slide (the side closer to the stage, with 2 magnets on). By doing so, it will be easier to focus, and will prevent samples from slipping off the slide or being damaged during the observation.

09. I want to observe my traditional slides with µHandy. Is it possible?

I want to observe my traditional slides with µHandy. Is it possible?

µHandy’s consumptive materials will be available soon.

10. Why can’t I observe my prepared slides clearly with µHandy?

Why can’t I observe my prepared slides clearly with µHandy?

It’s possible that your prepared slides is too thick to be placed within µHandy’s focusing distance. You can resolve the problem by using little pieces of stickers to stack the slide holder up to increase the distance between the sample and the lens.

Please watch the video and follow the adjustment steps:
https://www.youtube.com/watch?v=n0lyXa175jg

11. What is the warranty program for µHandy?

What is the warranty program for µHandy?

One-year warranty is offered by Aidmics with every product we sell. Please contact the stores where you buy the product for the warranty coverage.

12. How to maintain the health of the lens?

How to maintain the health of the lens?

You can wipe it with water and soft cloth. For oily stains, please use alcohol instead to clean it up.

However, please keep the lens away from saline water in case the salt should make the lens rust. If you accidentally dripped it on the lens, just wash it with clean water and dry it out.

13. Why does the magnet on the stage fall off?

Why does the magnet on the stage fall off?

It could be the assembly tolerance or inadequate operation. Please contact us at [email protected]

Contact us


We value every opinion from every customer. If you have any questions, suggestions or cooperation proposals, please feel free to contact us.
We will reply to you as soon as possible, and provide the best assistance to you.

[email protected]